FREQUENTLY ASKED QUESTIONS
Al-Noor Bazaar
Online Furniture and Accessories Store
What types of furniture do you sell?
We offer a wide range of residential, commercial furniture including interior design services. Our
products range from small kids furniture to luxury furnishings for home and commercial properties. We
also provide custom-made products depending on availability.
How do I place an order?
You can place your order directly on our website. Just browse our products, select the item(s) you want,
add them to your cart, and proceed to checkout. Need help? Contact our customer service team
anytime at +92 312 517 1827.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save
favorites, and speed up future checkouts.
What payment methods do you accept?
We accept:
- Credit/debit cards (Visa, MasterCard), Cash-on-Delivery (COD)
- Bank Transfer, easypaisa, Jazzcash
- Payoneer and PayPal (for international customers) All payments are processed securely and will be shared with official electronic receipt.
How much does delivery cost?
Delivery fees depend on your location and the size of your order. Shipping costs are calculated at
checkout. We may offer free delivery for orders above 25k.
How long does delivery take?
Standard delivery typically takes 2-3 working days in local area. Custom or pre-ordered items may take
longer. Exact delivery time will be shown at checkout or in your mobile number or at confirmation email.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking link via email or SMS. You can also log in to your
account to track your order status.
Do you offer furniture assembly?
Yes, we offer optional assembly services on selected items. This service can be added at checkout (fees
may apply). Details will be listed on the product page if available.
What is your return policy?
You may return eligible items within 7 days of delivery. Items must be in unused condition and original
packaging, must be re-sellable condition. Some exclusions apply (e.g., custom furniture, clearance
items).
What if my item arrives damaged?
Please inspect your delivery upon arrival. No return or refund will be applicable after the clearance of
items at the time of delivery. If you notice any damage, contact us within 48 hours with photos, and
details, we’ll arrange for a replacement or refund, depending upon the availability.
Can I cancel or change my order?
You can place your order directly on our website. Just browse our products, select the item(s) you want,
add them to your cart, and proceed to checkout. Need help? Contact our customer service team
anytime at +92 312 517 1827.
Do you offer warranties?
Yes, most of our furniture comes with a 1-year warranty against manufacturing defects.
How can I contact customer service?
You can reach us via: Email: info@alnoorbazaar.com, Phone: +92 312 517 1827. **Live Chat: **
Available during business hours on our website
— Thank You —
